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Privacy Policy

Privacy Policy

Vision Travel Desk (“Vision Travel Desk”, “we”, “us”, or “our”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with us through our website, mobile applications, call centers, or physical offices (collectively, the “Sales Channels”).

By accessing or using our Sales Channels or booking services through us, you agree to this Privacy Policy. If you do not agree with the practices described herein, you should not use our services.

1. Scope and Applicability

This Privacy Policy applies to:

  • Users visiting our website, mobile site, or app.

  • Users booking travel services (flights, hotels, holidays, etc.) through Vision Travel Desk.

  • Visitors making inquiries via WhatsApp, email, contact forms, or call center.

  • Offline and in-person customers at our office(s).

Note: This policy does not apply to third-party websites or apps linked via our platform. Please review their privacy policies separately.

2. Types of Information We Collect

A. Personal Information

We collect the following personally identifiable information when you make a booking or register on our platforms:

  • Full Name, Gender, Date of Birth

  • Contact Number, Email Address, Postal Address

  • Identity Documents (Aadhar Card, PAN, Passport, Driving License)

  • Payment details (credit/debit card, UPI, wallet information)

  • Frequent flyer numbers or loyalty program details

  • Travel and accommodation preferences

  • Health-related info (e.g., dietary requirements, Covid-19 vaccination status)

B. Travel Companion Information

We may collect information about other individuals (e.g., fellow travelers) that you provide when booking services for them. You must obtain their consent to share this data with us.

C. Automatically Collected Data

When you visit our website or app, we may collect:

  • IP address, browser type, device model, OS version

  • Access time and duration

  • Pages visited, clicks, and interaction patterns

  • Location data (GPS or network-based)

D. Cookies and Tracking Technologies

We use cookies, pixel tags, and similar technologies to personalize your experience, analyze trends, and show relevant ads.

3. Legal Basis for Processing

We process your personal data based on:

  • Your explicit consent

  • Performance of a contract

  • Legal obligations

  • Legitimate interests in fraud detection, analytics, and business operations

4. How We Use Your Information

We use your personal information to:

  • Process bookings and payments

  • Manage your travel itinerary and provide travel documentation

  • Send confirmations, vouchers, invoices, and updates

  • Respond to customer queries and support tickets

  • Improve our services, offers, and UI/UX experiences

  • Send marketing, promotional, and feedback communications

  • Fulfill legal, tax, or regulatory requirements

5. Sharing and Disclosure of Data

With Service Providers

We may share your information with:

  • Airlines, hotels, bus/train operators, car rentals

  • Visa agencies, insurance providers, travel partners

  • Local travel guides or agents at the destination

These third parties may process your data as independent controllers.

With Business Partners

We collaborate with payment gateways, loyalty program partners, customer review platforms, and marketing agencies. Data is shared strictly for intended purposes only.

With Government & Legal Bodies

Your data may be disclosed to:

  • Regulatory authorities under law (RBI, DGCA, Tourism Boards)

  • Law enforcement or judicial orders

  • Customs/immigration agencies (for international travel)

With Group Companies

If Vision Travel Desk undergoes a merger, acquisition, or asset sale, your data may be transferred to the new entity.

6. Data Retention

We retain your data for as long as:

  • You have an active relationship with us

  • It is necessary for the purpose it was collected

  • Required under applicable tax, legal, or regulatory obligations

You may request deletion of your data by contacting us (see Section 12).

7. User Rights and Choices

You have the right to:

  • Access and correct your personal data

  • Withdraw consent at any time

  • Request data deletion or restriction of processing

  • Port your data to another provider

  • Object to marketing or profiling activities

To exercise these rights, email us at: [Insert Email]

8. Marketing and Promotions

We may contact you via SMS, WhatsApp, push notifications, or email for:

  • Offers on flights, holidays, or exclusive discounts

  • New service launches or personalized recommendations

  • Reminders for upcoming trips

You can opt-out anytime via:

  • The unsubscribe link in emails

  • Replying STOP to promotional SMS

  • Updating preferences in your account

9. Children’s Privacy

Our services are not intended for individuals below 18 years. We do not knowingly collect data from minors. If we learn that we have, we will delete it promptly.

10. Security Measures

We implement robust administrative, technical, and physical safeguards to:

  • Protect against unauthorized access

  • Ensure data confidentiality and integrity

  • Use encryption, firewalls, access controls, and SSL

Despite best efforts, no system can be fully secure. You are responsible for maintaining the confidentiality of your account credentials.

11. Updates to this Policy

We may modify this policy from time to time to reflect changes in law or business practices. Changes will be effective upon posting. We encourage you to review this policy periodically.